Terms & Conditions

1. Contracting parties and scope

1.1 These Terms govern subscriptions to and use of the Qatar region of Storedoor, the Storedoor software-as-a-service platform at storedoor.ai. Your agreement is with the company identified in section 28, which provides the service and is referred to in these Terms as "Storedoor", "we" or "us".

1.2 "Merchant" or "you" means the person or legal entity subscribing to the Platform for its business. If you act for a company, you confirm that you have authority to bind it. Staff and other authorised users must comply with the obligations applicable to their use, and the Merchant remains responsible for access it authorises.

1.3 By completing account registration after these Terms have been made available to you, you agree to them and enter into this agreement with Storedoor. You must read them before completing registration. If you register on behalf of a business, you confirm your authority to accept them for that business. If you do not agree, you must not complete registration or use the service. A separately signed agreement prevails to the extent of an express conflict.

1.4 These Terms concern the Qatar service. They do not replace your contracts with your customers or excuse compliance with mandatory laws applicable to your activities, including laws of a destination to which you choose to sell.

2. Definitions

2.1 Platform: the hosted Storedoor software and associated dashboards, storefronts, point-of-sale tools, applications, APIs and features made available under your subscription.

2.2 Store: the business storefront you operate through the Platform. Customer: a person who visits, orders from or otherwise deals with your Store. Order: a purchase or transaction between you and a Customer.

2.3 Merchant Content: products, descriptions, prices, images, policies, pages, files and other material submitted, imported, generated or published through your account. Personal data within that material remains subject to applicable data protection law.

2.4 Subscription: the monthly or annual right to use your selected plan. Credits: units allocated or purchased for metered services, such as AI or SMS. Provider: an external supplier involved in a service, including payment, hosting, messaging or delivery.

3. Eligibility, registration and verification

3.1 You must be at least 18, have legal capacity and authority to enter this agreement, and hold the registrations, licences and permissions required for your business.

3.2 You must supply accurate and current account, business, contact and bank information and promptly update changes. You must not impersonate another person, conceal the true business operator or use another person's documents without authority.

3.3 We may request documents and information reasonably needed to verify identity, business authority, licensing, payment eligibility or suspected misuse. You must cooperate and provide genuine, legible and current evidence. We may restrict relevant services while material information is missing, expired or under review.

3.4 Verification, account approval, a status label or review of a document is not a legal opinion, government approval, certification of your products or guarantee of your future conduct. You remain responsible for compliance and licence renewals throughout your use.

3.5 If account ownership or a representative's authority is disputed, we may request relevant evidence and proportionately restrict access, changes to account control or payouts at risk while the dispute is examined. We may require a documented agreement between the authorised parties or a decision from a competent authority before changing control. Possession of a login or payment card alone does not establish ownership. Storedoor does not decide underlying company ownership disputes; restrictions and any disclosure remain subject to law and the payment safeguards in section 8.

4. Storedoor's role and the Merchant's business

4.1 Storedoor provides tools for creating and operating a Store. You trade in your own name and for your own account. You are the seller of your goods and services and the party contracting with Customers. Storedoor does not become their seller merely by hosting your Store or facilitating payment collection and settlement.

4.2 You are responsible for your business activities, products, services and Merchant Content, including their legality, safety, authenticity, description, availability, pricing and permitted use. You must have the right to offer them and obtain and maintain all required approvals.

4.3 Your responsibilities include advertising and product claims; required Arabic information and other disclosures; order acceptance; stock accuracy; packaging and fulfilment; delivery arrangements; refunds, returns, exchanges and warranties; recalls; complaints and after-sales service; and compliance with consumer protection, intellectual property, import, tax and other applicable rules.

4.4 You must not present Storedoor as the owner or guarantor of your business, as a government licensing body, or as responsible for promises you make to Customers. Use of our name or branding must not misrepresent our relationship.

4.5 Hosting, technical assistance, document review, content tools, payment collection or settlement does not amount to endorsement of your activity or assumption of your obligations. This allocation does not exclude Storedoor's own responsibilities that cannot lawfully be excluded.

4.6 You must respond to Customer complaints concerning your business and provide the remedies you are legally or contractually required to provide. Forwarding a complaint, supplying transaction records or assisting communications does not make Storedoor responsible for your sale or require us to adjudicate the dispute. This does not affect our own legal duties or actions required under payment-provider rules.

5. Store pages, policies and customer disclosures

5.1 Before trading, you must prepare, publish and keep current your Store's own terms and conditions, privacy policy and the policies and disclosures required for your activities. As applicable, these include payment, shipping, delivery, cancellation, returns, exchanges, refunds, warranties, seller identification and contact details.

5.2 You must make these pages clearly accessible, disclose material purchase terms before an Order is placed and obtain agreement or consent where required. Your policies must reflect how your business actually operates and must not remove Customers' mandatory legal rights.

5.3 You bear full responsibility for the accuracy, completeness, legality and updating of all Store pages and policies, and for fulfilling the commitments they contain. This applies to content entered in page-management tools, imported, generated by AI, supplied by another person or published from a template.

5.4 Any example policy, default text or content-generation tool we provide is general assistance, not legal advice, approval or a guarantee of suitability. You must review and adapt it before publication, including when you choose to retain its wording unchanged.

5.5 These Terms and Storedoor's Privacy Policy do not replace your Store policies. Providing tools to create or display your pages does not make Storedoor a party to the commitments you make in them.

5.6 You are responsible for offers, discounts and promotional commitments you create for your Store, including their lawful conditions, accuracy, funding and fulfilment. You must disclose material eligibility requirements, limits and expiry terms before purchase and honour accepted Orders as required by law. Storedoor does not fund your promotions unless we expressly agree otherwise. A Platform tool does not validate the legality or accuracy of an offer.

5.7 You are responsible for obtaining all licences and approvals required for your Store's promotional activities from Qatar's Ministry of Commerce and Industry or any other competent authority before advertising, publishing or operating the relevant activity. You must comply with their conditions, authorised scope and duration, required disclosures and applicable law, regardless of the form or means of promotion. You must retain supporting evidence and supply it when reasonably requested. Providing or activating a Platform tool does not constitute a regulatory licence, approval or verification of your promotion, and does not transfer your licensing or compliance obligations to Storedoor. Subject to section 21.1, Storedoor is not responsible for violations attributable to your promotional activities. We may request proof of compliance and restrict or remove a promotion, or suspend the relevant service, under sections 14 and 18.

6. Subscriptions, charges and billing

6.1 The Platform is supplied as a hosted subscription, monthly or annually. Your plan determines the included features, usage allowances and restrictions. A subscription does not transfer ownership of the software or entitle you to a standalone copy of it.

6.2 Fees, billing period, additional charges and applicable taxes must be disclosed in the offer or purchase flow. Fees are payable in advance in the currency displayed for the Qatar service. "Included" services remain subject to the selected plan's stated limits; separately priced services and third-party charges are not included unless expressly stated.

6.3 Automatic renewal and recurring payment collection apply only on the terms disclosed and authorised when subscribing. We may retry an unsuccessful authorised payment and restrict service for unpaid amounts. You remain responsible for keeping payment details current.

6.4 Monthly and annual subscription fees are non-refundable once paid. Cancellation, a decision not to use the service, partial use, failure to complete Store setup, or a Merchant-requested downgrade does not entitle you to a full or partial refund for the paid period. This includes unused time in an annual subscription. The same rule applies where service is suspended or terminated because of your breach, to the extent permitted by law. This rule does not prevent correction of duplicate or erroneous charges or a refund or other remedy required by mandatory law, including where applicable because of our failure to provide the contracted service.

6.5 Trials, promotional offers and discounts are subject to the conditions disclosed with the offer. They do not guarantee future pricing or perpetual free access. New pricing applies prospectively with advance notice appropriate to the change and applicable law, not retrospectively to a paid period.

6.6 You are responsible for taxes and duties on your own sales and for checking any figures produced by the Platform. Reports and calculations are tools, not accounting, tax or legal advice. Storedoor remains responsible for its own tax obligations.

6.7 Cancelling renewal leaves the subscription active until the end of the period already paid for, unless you expressly request earlier Store closure. Submit cancellation before the next renewal through the available account facilities or contact channel. Earlier closure does not entitle you to a refund of unused subscription time. Section 6.4 applies. The effective date and charges for a plan or billing-period change are those disclosed and agreed when that change is requested.

6.8 Plan changes and your operations. You alone decide whether to change your plan, including moving to a plan with fewer features, lower limits or a different billing period. Because each plan includes its own features, limits and restrictions, a change takes effect as disclosed when you request it, and from then on the Platform operates under the new plan. Features, capacity or activity that the new plan does not include may become unavailable, limited or paused, and we have no obligation to keep them available. Before requesting a change, you are solely responsible for assessing how it may affect your Store, sales, staff, stock, customers, orders, integrations and any other part of your business, and for making any arrangements you need. Subject to Section 21 and to the extent permitted by law, Storedoor is not liable for any loss, interruption, delay, lost sale, cost or other consequence arising from a plan change you request or authorise. Records held on the Platform are kept in accordance with these Terms, including Section 19, and become usable again where a later plan includes the relevant features.

7. Collection of Customer payments

7.1 For electronic payments collected through Storedoor's payment arrangements, you authorise us to facilitate collection and the payment of your net entitlements using the relevant payment providers. Amounts are recorded against the relevant transactions and are subject to provider confirmation, settlement, adjustments and the deductions described below.

7.2 Applicable processing charges, Storedoor commission and other agreed transaction charges are those disclosed for your account before the relevant service is used. We may deduct them from transaction proceeds or other amounts payable to you, or invoice amounts due. Fee changes apply prospectively with notice as required by the agreement and law.

7.3 Payment gateways, card networks and banks perform payment processing and may decline, investigate, delay or reverse transactions under their rules. A payment notification is not a guarantee that a transaction cannot later be disputed or reversed. You must cooperate with reasonable requests for fulfilment evidence and dispute information.

7.4 Collecting or settling a payment does not transfer the sale contract, product ownership, fulfilment duties or customer-service obligations to Storedoor. The description of this role does not override mandatory payment rules or obligations arising under applicable provider arrangements.

7.5 Cash or other amounts collected by you, your staff or your delivery arrangements remain your responsibility. Recording a payment in the Platform does not itself mean that Storedoor received the money. Applicable agreed charges remain payable.

7.6 Where receipt of a Customer payment through Storedoor's arrangements is confirmed for an Order, you must not require the Customer to pay that same amount again merely because your payout is pending. Any separate issue concerning a failed, reversed or disputed payment must be handled using the relevant transaction evidence and applicable law and provider rules. You remain responsible for issuing the sales invoices and receipts required for your business.

8. Balances, deductions, payouts and disputes

8.1 A Platform balance is an accounting record of amounts connected with your activity. It is not a deposit account and does not earn interest. Pending entries are not necessarily available for payout.

8.2 Payouts are subject to receipt and clearance of funds, verification, applicable settlement rules and deductions. Estimated dates are subject to provider and banking processing and applicable holds. We do not guarantee instant payout. You must nominate a bank account you are authorised to use and promptly correct inaccurate details.

8.3 You bear refunds, payment reversals, chargebacks and associated provider charges arising from your sales, to the extent attributable to your obligations or activity. Amounts may be deducted from funds payable to you, set off against amounts lawfully owed by you, or invoiced. We will not recover the same amount twice.

8.4 We may hold an amount reasonably related to outstanding refunds, disputes, suspected fraud, legal requirements or other evidenced payment risk, and may restrict payouts while necessary checks are conducted. We may provide information or make a required payment to a competent authority when legally required. A hold does not by itself entitle us to confiscate your remaining funds.

8.5 We may correct erroneous ledger entries and recover mistaken or excess payouts with supporting transaction information. You must promptly notify us of suspected payment errors. Any time limit imposed by a payment provider may affect a dispute, but this clause does not shorten mandatory legal rights.

8.6 Disclosed bank transfer charges may be deducted from payouts. If valid deductions exceed your entitlement, the shortfall is payable by you following notice of the amount and its basis. Account closure does not extinguish outstanding payment obligations; remaining net entitlements remain payable subject to lawful holds and reconciliation.

8.7 You must retain lawful and proportionate evidence of your Orders and supply relevant records when reasonably requested for a payment dispute, refund, fraud review or legal claim. These may include invoices, agreed purchase terms, fulfilment or delivery evidence and relevant Customer correspondence. Comply with notified response deadlines where reasonably possible, as provider deadlines may affect the outcome. We may implement a refund or adjustment authorised by you or required by law or applicable payment rules. A complaint alone does not establish your liability, and submitting evidence does not guarantee that a dispute will be resolved in your favour. Record handling is subject to section 17 and the Privacy Policy.

9. Delivery, fulfilment and point of sale

9.1 You are responsible for selecting and managing fulfilment and delivery arrangements, communicating delivery terms and resolving Customer claims. When a delivery provider is available through the Platform, its applicable service terms govern its delivery work. Storedoor's technical involvement does not itself make it the carrier.

9.2 You are responsible for your drivers and staff, lawful employment and access, cash handling and the accuracy of delivery updates and proof. Obtain required notices or permissions before collecting photographs or other personal data; do not photograph identity documents or people unnecessarily.

9.3 Point-of-sale, inventory and reporting tools depend on accurate inputs and appropriate equipment and connectivity. You must reconcile transactions, quantities and cash, comply with receipt requirements and maintain business records. We do not guarantee stock accuracy, device compatibility or the performance of a delivery provider.

10. Domains and Store addresses

10.1 Your Store receives an address using its assigned identifier on the Platform. Availability of a chosen identifier is subject to technical availability and third-party rights. We may require a change where an identifier infringes rights, is misleading or creates a security or operational problem.

10.2 Where your plan permits, you may connect a domain you lawfully control. You are responsible for its registration, renewal, ownership, DNS settings and related charges. Subscription to Storedoor does not itself transfer ownership of a domain or include its purchase unless expressly agreed.

10.3 Domain connection, certificates and routing depend on external infrastructure. We do not guarantee that every domain can be connected or that third-party changes will leave it reachable. Ending the subscription ends Platform hosting; your separate domain rights remain subject to your registrar arrangements.

11. AI tools and metered credits

11.1 AI tools and AI-powered features provide assistance and do not replace human review or professional judgment. They may produce incorrect, incomplete, outdated, misleading or unsuitable content, even when it appears convincing. Before using, publishing or relying on any output, you must review it, verify its accuracy, lawfulness and suitability for its intended purpose, and make any necessary corrections. This includes product descriptions, images, translations, promotional claims and Store policies. Outputs may not be unique and may affect third-party rights.

11.2 We do not guarantee accuracy, originality, ownership rights in an output, non-infringement, commercial results or fitness for a particular use. Provider restrictions and applicable law continue to apply. Do not submit confidential information or personal data to these tools unless the feature expressly supports that use and you have the necessary authority and safeguards.

11.3 Where a feature uses credits or usage allowances, the available quantity, consumption method and any additional price are those disclosed for the relevant plan or purchase. Availability of the feature does not mean unlimited or free usage. Credits are units for accessing the relevant service, not a deposit or investment.

11.4 We may change models or restrict features for technical, provider, security or legal reasons. Material changes to paid core functionality remain subject to section 16 and mandatory rights.

11.5 You are responsible for the information and instructions you submit to these tools and for your decision to adopt, use or publish their outputs, including the resulting commitments to Customers. AI-generated content remains subject to your Merchant Content responsibilities. To the extent permitted by law and subject to section 21.1, Storedoor is not liable for errors in these outputs or losses arising from your use of or reliance on them, including a failure to review or correct them. Providing an output does not mean that Storedoor has reviewed, approved or guaranteed it.

12. Messages and marketing

12.1 You are responsible for the recipients, content and purpose of messages sent for your business, including email, SMS and application notifications. You must have a lawful basis for each use and obtain prior consent for electronic direct marketing as required by Qatari law.

12.2 Marketing messages must identify the sender, make their marketing purpose clear and provide an accessible way to withdraw consent or stop future marketing. You must maintain evidence of consent and honour withdrawals. An Order, account registration or acceptance of store terms does not by itself authorise unrelated marketing.

12.3 Do not send spam, deceptive messages or communications using unlawfully obtained contact lists. You must distinguish operational messages from marketing and comply with provider restrictions.

12.4 Delivery, timing and receipt depend on external networks, devices and recipient settings and are not guaranteed. Metering and charges are governed by the disclosed rules for the relevant service. You are responsible for claims attributable to your unlawful messaging, subject to section 22.

13. Prohibited conduct and unlawful activity

13.1 You must not use the Platform for any activity or content prohibited by applicable law, or for goods or services requiring a licence, permission or restriction you do not satisfy. This includes unlawful, stolen, counterfeit or infringing goods; fraud; unlawful financial activity; money laundering; prohibited gambling; exploitation; and unlawful trading in personal data.

13.2 You must not mislead Customers about your identity, prices, availability, product origin or licensing, create fictitious transactions, misuse payment facilities, evade restrictions, or assist another person in doing so.

13.3 You must not, directly or indirectly, engage in, attempt, assist or procure any conduct that infringes the rights of Storedoor or others, exceeds your authorised access or use, or unlawfully compromises the confidentiality, integrity, security, availability or proper operation of the Platform, its underlying resources or connected services. This prohibition applies regardless of the means used and whether the attempt succeeds. Security or load testing requires our prior written authorisation defining its scope.

13.4 You may not copy, redistribute, sublicense or reverse engineer the Platform except to the extent mandatory law permits, sell access without our consent, or use our confidential materials to reproduce the service. This does not restrict lawful ownership or use of your own business content.

13.5 The Merchant is responsible for its unlawful activity and resulting consequences to the extent attributable to it. Availability of a technical feature or failure to detect a violation does not constitute permission. Storedoor retains its own duties under applicable law.

13.6 You must not create or procure sham Orders or misleading reviews, manipulate discounts or credits contrary to their disclosed rules, or falsify transaction records to evade agreed fees or conceal misconduct. Legitimate corrections, genuine complaints and lawful criticism are not prohibited by this clause.

13.7 You must not deliberately misuse the service, its resources or transaction facilities in a manner intended to cause harm or disruption, or knowingly continue conduct that creates a material security or operational risk after being required to stop it. You must not circumvent a lawful protective restriction yourself or through another person or account. Any examples in this section are illustrative, not exhaustive; the absence of a named technique or activity does not permit conduct falling within these prohibitions.

14. Reports, removal and cooperation

14.1 Report suspected unlawful activity or infringement to , identifying the reporter and contact details, the Store or content location, the concern and supporting information. A rights complaint should identify the relevant right and the reporter's authority. Reports must be made in good faith.

14.2 We may investigate, seek information, preserve relevant evidence, restrict access, remove content, suspend transactions or accounts, and act on lawful requests from competent authorities. We will act without delay where required by applicable law after becoming aware of unlawful activity or content.

14.3 We may act without advance notice where necessary for safety, security, fraud prevention, compliance or preservation of evidence. We may disclose relevant information to a competent authority on a lawful basis. Notice or reasons may be limited where disclosure is prohibited or would undermine an investigation.

14.4 You must cooperate, respond to reasonable requests and not conceal or destroy relevant evidence. You may submit an explanation or request reconsideration through . This does not guarantee reinstatement or suspend a lawful restriction.

14.5 Storedoor reserves the right to preserve relevant records and evidence, report suspected offences to competent authorities, and pursue available legal proceedings and remedies against the persons responsible. This includes seeking orders to stop the conduct and recovery of proven losses and legally recoverable costs. Evidence collection, retention and disclosure remain subject to applicable law and the Privacy Policy. Suspected misconduct does not itself establish criminal guilt or authorise an automatic contractual fine.

15. Account security, content and intellectual property

15.1 Protect credentials, use available security controls, allocate permissions appropriately and remove access when it is no longer needed. Promptly report suspected compromise. You are responsible for activity by users you authorise and for losses attributable to your failure to meet these duties, subject to mandatory law.

15.2 You retain rights you lawfully hold in Merchant Content. You grant Storedoor and providers acting for it a non-exclusive licence to host, store, copy, process, transmit and display that content only as necessary to provide, maintain and secure the services, fulfil lawful instructions and meet legal obligations. This does not grant an unrestricted right to exploit your content for unrelated advertising or AI training.

15.3 You confirm that you have the rights and permissions needed for content you provide. Personal data must additionally satisfy section 17 and the Privacy Policy. Content may remain in restricted backups or retained records for the lawful periods described there.

15.4 All present and future intellectual property and proprietary rights in the Platform as a whole and in each of its components, related assets, commercial identity, developments and improvements remain with Storedoor or the respective rights holders, whether or not expressly named in these Terms and to the extent those rights are legally held by them. Neither payment nor use, configuration, customisation or connection of the Store transfers those rights to you. This reservation does not transfer Merchant Content or independently held third-party rights to Storedoor.

15.5 We may use voluntary feedback to improve the service without payment, but that does not authorise disclosure of confidential information or personal data contrary to these Terms.

15.6 The subscription grants only a limited, non-exclusive right to access and use the hosted service, through your authorised users, for your business and within the selected plan during its valid term. You may not transfer or sublicense that right except with our written consent. The arrangement is a hosted-service subscription, not a sale of the software or a transfer of intellectual property. Access remains subject to the cancellation, suspension and termination provisions of these Terms.

15.7 You are not entitled to delivery of the Platform's source code, a standalone software copy or the right to host its software elsewhere. Without written permission, you must not extract or commercially redistribute supplied themes or Platform components, remove proprietary rights notices, sell or rent the software to others, or reproduce its protected components to create another service. Supported Store customisation and lawful use of your own content remain permitted. The restrictions in section 13.4 and any mandatory legal exceptions apply; third-party components remain subject to their applicable licences.

15.8 Exporting Merchant Content under section 19 does not include a transfer of the Platform, its source code, supplied themes or other proprietary components. At the end of your authorised access, your right to use the hosted Platform ends. Rights you lawfully hold in your own content and domain remain yours, and any separate rights in third-party materials remain subject to their applicable terms. No right to use Storedoor's name or marks is granted except as expressly permitted for the service.

15.9 All rights not expressly granted under these Terms are reserved to their respective holders.

15.10 Storedoor's name, marks and commercial identity may not be appropriated, imitated or used in a manner that infringes its rights or misleads others about ownership, affiliation or endorsement. Subscription does not authorise registering or claiming rights in them, or in a designation that unlawfully infringes them.

16. Availability, support and external services

16.1 The service is provided subject to maintenance, technical limits and external dependencies. Unless a separate written agreement expressly states otherwise, there is no guaranteed uptime percentage, uninterrupted operation, response or resolution time, recovery time, sales result, search ranking or revenue outcome.

16.2 We may maintain, update and secure the service, including emergency action without notice. We may change or discontinue features, with reasonable advance notice of material changes to paid core services where practicable. Mandatory remedies and any expressly agreed remedies remain available.

16.3 External providers control aspects of hosting, connectivity, payments, messaging, AI and delivery. Their restrictions may affect availability. We do not guarantee their performance or assume their separate contractual obligations, but this does not remove our own responsibility for selecting or using them where imposed by law.

16.4 Support is available through the channels published for your plan. Specific service levels apply only if expressly agreed in writing. Preview or experimental features may change or be withdrawn and should not be the sole basis for critical operations.

17. Personal data and processing instructions

17.1 Each party must comply with applicable Qatari data protection law. Roles depend on the actual processing: the Merchant generally determines the purposes of Customer, staff and driver data used to run its business; Storedoor processes that data to provide the service. Storedoor separately determines purposes for its own account administration, billing, security, legal compliance and claims handling, as described in the Privacy Policy.

17.2 You must provide your own accurate privacy notice, identify the data you collect, its purposes and recipients, establish the necessary legal basis, obtain required permissions and respond to individuals' requests. You must not upload unnecessary identity documents, sensitive records or unlawfully obtained data.

17.3 For data we process on your behalf, the subject matter is operation of your hosted business services; activities include storage, organisation, retrieval, transmission, support and deletion. Data subjects may include Customers, prospective customers, staff, drivers, suppliers and business contacts. Data categories are described in the Privacy Policy. Processing lasts for service provision and lawful post-closure retention.

17.4 These Terms, your supported settings and your documented lawful requests constitute processing instructions within the agreed service. We process on those instructions unless law requires otherwise; we will inform you of a legal requirement where permitted and of an instruction we consider unlawful. We may decline or suspend an unlawful instruction.

17.5 We will apply security measures appropriate to the processing risks, restrict authorised access and require confidentiality from persons processing the data. We will provide cooperation reasonably required by law for rights requests, incidents and compliance assessments. Any charge for substantial additional assistance must be lawful and agreed in advance and cannot remove mandatory assistance duties.

17.6 You authorise providers needed to perform the disclosed processing, including the categories and applicable providers identified in the Privacy Policy. Where they act as sub-processors, we will impose appropriate data protection obligations and remain responsible to the extent required by law. Any legally required notice or opportunity to object to a change remains applicable. A payment provider, carrier or other recipient may separately act as a controller for its own lawful purposes.

17.7 Processing may involve transfers outside Qatar as explained in the Privacy Policy, subject to applicable safeguards and law. Your instructions do not waive individuals' rights or legal transfer requirements. Security incidents must be reported promptly to ; each party must make notifications required of it by law.

17.8 On service termination, return or deletion of data processed for you is subject to your lawful instructions, available export methods and legal retention obligations. Export and any assistance after closure are subject to section 19; lawful retention is addressed in the Privacy Policy. Appropriate compliance information and any legally required audit cooperation will be provided subject to proportionate safeguards for security and other users' confidentiality.

17.9 For processing on your behalf, the specific data-processing obligations in this section take precedence over conflicting general service disclaimers, subject to any separately signed processing agreement and mandatory law. Acceptance of these Terms does not replace a required individual consent or permit either party to disregard data-protection duties.

18. Suspension and termination

18.1 We may immediately and proportionately restrict or suspend access, relevant functions, transactions or an account where objective indications give us reasonable grounds to suspect prohibited conduct, unauthorised activity or a material threat to the Platform, its users or connected services. We may also act where fees are unpaid, information is materially false, required verification is incomplete, or a competent authority or applicable provider rule requires action. Advance notice is not required where it would undermine protection, compliance or preservation of evidence. Where legally permitted, protective action does not require a prior judgment establishing a violation.

18.2 We may terminate the affected subscription or account for a serious, repeated or unremedied breach, unlawful use, or where continued performance would be unlawful. We may also terminate where documented indications provide reasonable grounds to consider continued access a material security or operational risk that cannot reasonably be addressed by a less restrictive measure. For a remediable breach we may provide an opportunity to correct it; no such opportunity is required where immediate termination is reasonably necessary for protection or legal compliance. Section 14.4 governs requests for reconsideration, and section 8 governs any payment hold or reconciliation. The subscription refund rule in section 6.4 applies.

18.3 We may discontinue a service or terminate for business reasons on reasonable notice, subject to mandatory law, any separately agreed rights and section 6.4. This clause does not authorise retaining sums that must lawfully be refunded.

18.4 Suspension or termination may make the Store unavailable and end access to affected functions. Accrued amounts and valid liabilities remain due. We may retain necessary records and evidence on a lawful basis. Customer obligations arising from the Merchant's sales remain the Merchant's responsibility.

18.5 You may request cancellation of renewal or earlier Store closure through the available account facilities or . Continued access for the paid period is governed by section 6.7, and the non-refundable subscription rule in section 6.4 applies. Data export and any post-closure assistance are subject to section 19.

19. Records, export and data after closure

19.1 You should maintain the business records and copies needed to meet your obligations. Self-service export depends on your plan and the export functions available for the relevant data. Use those functions while your access remains active. Inclusion of an export feature does not mean that every record, setting or file can be exported or restored.

19.2 If export is not included in your plan, or you request assistance after closure, you may contact us to assess whether the requested extraction is available. Any additional service is subject to technical feasibility, lawful retention of the relevant data and your prior acceptance of its disclosed scope and fee. This does not promise a post-closure access period, a complete migration or recovery of deleted data. Plan restrictions and charges for a commercial export service do not remove mandatory personal-data rights or legally required assistance.

19.3 Personal data must not be retained indefinitely merely because it may be useful. Lawful retention and deletion are described in the Privacy Policy. Restricted backups may persist until their scheduled expiry; data subject to a legal hold may be retained for the justified period. Closure is not an instruction to destroy evidence or records required by law.

19.4 There is no guarantee that deleted data can be restored or that a backup is a separate archival service. This does not exclude duties concerning security, lawful retention or handling of data that cannot be excluded.

20. Warranties and professional advice

20.1 To the extent permitted by law, the Platform is provided "as is" and "as available", without warranties not expressly stated in this agreement, including implied assurances of suitability, uninterrupted availability or commercial success.

20.2 Content tools, reports, calculations, templates and support do not constitute legal, tax, accounting or investment advice. You must review outputs and obtain advice appropriate to your business where necessary.

20.3 We do not guarantee that every defect will be corrected, that integrations will remain available indefinitely or that generated content is accurate or free of third-party rights. Nothing in this section excludes an express contractual obligation or a right that cannot lawfully be excluded.

21. Limits of liability

21.1 No provision excludes or limits liability where that would be unlawful, including liability for our fraud or gross fault, or liability for unlawful acts to the extent that advance exclusion or limitation is prohibited. Mandatory consumer rights, data protection duties and powers of competent authorities are preserved.

21.2 Subject to section 21.1 and to the fullest extent permitted by law, Storedoor excludes contractual liability for losses arising from use of, or inability to use, the Platform, including direct, indirect or consequential loss and loss of profit, revenue, opportunity, anticipated savings or goodwill.

21.3 These exclusions do not make Customer proceeds due to a Merchant Storedoor's subscription revenue and do not extinguish an obligation to pay those proceeds or any refund required by law. Unrelated losses must not be deducted from merchant proceeds merely by invoking this section.

21.4 To the extent permitted by law, Storedoor does not assume losses attributable to the Merchant's unlawful conduct, misleading content, failure to fulfil Orders, unauthorised promises, inappropriate account permissions or failure to maintain necessary business records. Attribution remains subject to the facts and Storedoor's own non-excludable responsibilities.

22. Merchant indemnity

22.1 To the extent permitted by law, you will indemnify Storedoor and its directors, officers and employees against third-party claims and resulting losses and reasonable legal costs to the extent caused by your unlawful activity, breach of these Terms, infringing content, goods or services, Customer commitments, unlawful messaging, misuse of personal data, unpaid business taxes or conduct of persons acting for you.

22.2 This does not require you to indemnify Storedoor for its own fraud, gross fault or other responsibility that cannot lawfully be transferred. Regulatory fines and penalties are included only where recovery from you is legally permitted; this agreement does not bind regulators or transfer criminal responsibility.

22.3 We will notify you of a claim for which indemnity is sought where legally permitted and provide reasonable information. You must cooperate with its defence. Neither party may settle on terms that admit fault or impose non-monetary obligations on the other without that party's consent. Any recovery must reflect responsibility and must not duplicate compensation already received.

23. Confidentiality

23.1 Each party must protect the other's non-public business information with reasonable care and use it only for the service, lawful enforcement or another authorised purpose. Disclosure to personnel, providers and professional advisers must be limited to legitimate need and appropriate confidentiality safeguards.

23.2 This does not cover information lawfully public, already known without restriction, independently developed or lawfully received from another source. Disclosure required by law is permitted. Personal data remains subject to the Privacy Policy and applicable law.

24. Events outside reasonable control

24.1 A party is not responsible for delay or failure to the extent caused by an event genuinely beyond its reasonable control, subject to mandatory law. Examples may include natural disasters, government restrictions and widespread infrastructure outages. A preventable incident or a provider failure is not automatically such an event.

24.2 The affected party must take reasonable steps to limit the effects. This section does not cancel accrued payment obligations, authorise unlawful retention of money or personal data, or remove mandatory termination or refund rights.

25. Amendments and notices

25.1 We may update these Terms and identify the effective version on the Platform. Material changes will be notified by account email or dashboard before taking effect, with notice appropriate to their impact and applicable law. Urgent legal or security changes may take effect sooner where necessary.

25.2 Changes apply prospectively. We will obtain further acceptance where legally required. If you reject a change, you may stop using the service and request cancellation under the applicable cancellation rules. This does not waive accrued or mandatory rights.

25.3 Maintain an accessible account email and review service notices. Ordinary contractual notices may be sent electronically and take effect when made accessible through the agreed channel, subject to mandatory rules. Formal judicial or statutory service must follow the applicable legal requirements.

26. General provisions

26.1 These Terms, the Privacy Policy and expressly incorporated plan or purchase terms form the agreement concerning the service. A separately signed agreement prevails over conflicting general terms. A marketing statement is not a service-level undertaking unless expressly incorporated, without excluding liability for legally actionable misrepresentation.

26.2 No partnership, employment or general authority to bind the other party is created. The limited authority for collection and settlement in section 7 remains effective. Store policies cannot bind Storedoor to a Merchant's promises.

26.3 You may not transfer the subscription or another person's access rights without our consent. We may assign the agreement in a lawful business transfer, with applicable notice and without removing mandatory rights. The Privacy Policy governs related personal-data disclosures.

26.4 If a provision is invalid, the remainder continues to the extent permitted by law. Failure to enforce a right is not a waiver. Accrued payment rights, appropriate confidentiality and data obligations, intellectual property, enforceable liability provisions, indemnity and dispute provisions survive to the extent their nature requires.

26.5 Unless separately agreed in writing, the service is non-exclusive and Storedoor may serve other businesses, including your competitors. This does not permit disclosure of your confidential information or use of personal data beyond the purposes and permissions described in these Terms and the Privacy Policy.

27. Qatar law, courts and controlling language

27.1 These Terms are governed by the laws of the State of Qatar. Disputes are subject to the competent courts of the State of Qatar, subject to any mandatory jurisdiction rules. Parties may first seek an amicable resolution without losing access to urgent relief or applicable legal time limits.

27.2 These Terms are issued in English and Arabic. The Arabic text is the authoritative version and prevails in the event of conflict or a difference in interpretation.

28. Contact

28.1 Email: . Telephone: +97430503010. Website: storedoor.ai.

28.2 Company: Store Door for Custom Software Programming, W.L.L., commercial registration 250827, State of Qatar. Registered address: Rafale Tower, Office 9, Floor 9, Building 12, Street 325, Zone 69, Lusail, State of Qatar.