FAQ's

Storedoor is the Next Generation E-Commerce Platform. Built to become the largest in MENA. Launch your online store with AI, sell in person, take payments, and grow.

Any business that sells products: fashion, beauty, electronics, gifts, home goods, packaged food and more. You can sell physical products and digital products that customers download after they pay. Storedoor is built for online stores.

Create your account, choose a plan, and follow the setup steps in your dashboard: your business details, a theme, your products, payments and delivery. Your store, tomorrow morning.

No. You build your store with a visual editor: choose a theme, change colors, fonts and sections, and see each change as you make it. No code is needed.

Yes, you can start the Basic plan with a free trial. Our team reviews each trial request, and your trial days start once it is approved. You can move to a paid plan at any time.

Storedoor currently serves businesses in Qatar. Your store sells in Qatari riyals.

Yes. One login can own several businesses. Each business has its own store, plan, team, customers and money, and you move between them from "My businesses".

Three plans: Basic, Plus and Pro. Each plan sets which features you get and how much you can add, such as products, staff and branches. The Pricing page compares the three plans side by side.

By debit or credit card, Apple Pay or Google Pay.

Yes, you choose when you subscribe. A yearly plan is paid once for the whole year.

Yes. An upgrade starts straight away. A downgrade, or a switch between monthly and yearly, starts when your current paid period ends, so you never lose days you have already paid for.

Nothing is deleted. If the new plan allows less, for example fewer staff, coupons or branches, the newest extras are switched off or paused. Your products, orders, customers, stock and payments are never touched, and upgrading again lets you use everything again. After 30 days, our terms and conditions apply.

No. Storedoor takes no commission on your sales, so the profit on every order is yours. You pay only for your plan, with no other fees.

Yes, from your dashboard. Your plan stays active until the end of the period you paid for and then does not renew. Paid subscription time is not refunded.

We try your saved card again and tell you by email and in your dashboard. Until you pay, your store is closed to customers. For a few days you can still open your dashboard to update your card or renew. After that, your dashboard closes until you renew, and if it stays unpaid longer, your account is suspended.

Every store gets its own free address and username on Storedoor, such as storedoor.ai/@yourstore. On Plus and Pro you can connect your own domain, such as yourstore.qa, with any domain extension.

Yes. Every store is served over a secure HTTPS connection at no extra cost, including your own domain once it is connected.

Yes. Your store and your dashboard work in both languages, with full right-to-left layout for Arabic. The AI translator can translate your product details for you.

Start from a ready-made theme, then use the live page builder to change colors, fonts, banners and sections, and to show, hide or reorder them. Premium themes and custom CSS are on Pro.

Yes. Every theme adapts to phones, tablets and computers, and you can run your dashboard from your phone's browser too.

Yes, as an add-on on the Pro plan. Contact our sales team to discuss it further.

Yes. Every store starts with its standard pages, such as About and your store policies, ready for you to edit, and you can add more pages like a size guide. The number of pages depends on your plan.

Yes, on the Pro plan.

It depends on your plan, and Pro has no limit. The Pricing page shows the limits for each plan.

Yes, on every plan. Each option can have its own price and its own stock, and the store will not sell an option that is out of stock.

Yes, on the Pro plan. The Import and Export page brings in products, categories and customers from a file and exports them the same way. If you are moving from another platform, export your products there and import the file here.

Create a full product from one photo or a few words, write product descriptions, create and enhance product photos, remove backgrounds, and translate between Arabic and English. The AI tools are on every plan.

Each AI action uses credits. Every plan includes a monthly allowance that refreshes each cycle, and you can buy extra credit packs from your dashboard whenever you need more.

Yes. Stock goes down with every sale, online and at the counter, from the same count. On Plus and Pro you can also keep stock in several branches and warehouses and move it between them; buying from suppliers with purchase orders is on Pro.

Every order arrives in one list in your dashboard, and you are notified of each new order. You move it through its steps, and your customer gets an email update as the order progresses.

Yes, with the point of sale (POS) on Plus and Pro. Open it on the tablet or computer you already have; it sells from the same products and stock as your website, takes cash or card, holds baskets for later, and closes each shift with a counted drawer.

Yes. If the internet drops, the till keeps selling and saves every sale safely, then sends them up the moment you are back online.

Deliver with your own drivers, or let customers collect from you. You set the delivery fee, a lower fee for bigger baskets and a free-delivery amount, and the customer sees the fee before paying. The number of drivers depends on your plan.

Storedoor offers a driver app for your drivers on both Google Play and the Apple App Store.

Yes. Basic runs one branch; Plus and Pro add more branches and warehouses, each with its own stock. The Pricing page shows how many each plan includes.

On Plus and Pro, yes, they can check out as guests. On Basic, customers sign in to order.

Yes, on every plan. You can refund a whole order or part of it from the order page.

Yes, on Plus and Pro. A WhatsApp button on your store opens a chat with you, already holding the product name, price and link, so you can close the sale in the chat.

By Visa and Mastercard, Apple Pay, Google Pay, or cash on delivery, on every plan. At your counter, the POS takes cash and card.

No. Online payments work as soon as your store is set up. On Pro, you can connect your own payment provider account instead.

Card payments collect in your Storedoor balance. After the order is completed and a short hold has passed, the money becomes available, and you withdraw it to your bank account whenever you like. The form shows the minimum amount and the transfer fee before you confirm.

Cash on delivery and cash at the counter go straight to you. Storedoor records them against the order so your books stay complete, and never holds them or charges a transfer fee on them.

Yes. Customers pay on the secure page of a licensed payment provider, and Storedoor never stores full card numbers.

Yes. Coupon codes are on every plan, and the number you can run depends on your plan. Automatic discounts, which apply without a code, are on Pro.

Yes. Plus includes a points program, and Pro adds cashback.

Yes, on Plus and Pro. Pick a customer group, for example by how much they spent or when they last ordered, and send your message by email or SMS. SMS uses SMS credits, which you buy from your dashboard.

On Plus and Pro, Storedoor sends the customer email reminders automatically, and you can send your own message by email or SMS with a link back to their cart.

Customers can create an account to follow their orders and downloads on every plan. Product reviews are on Plus and Pro.

Every product gets a search title and description. On Basic they are filled in for you; on Plus and Pro you can edit them yourself.

Yes. Each staff member gets their own login, and you choose exactly what each role can see and do. The number of staff accounts depends on your plan.

Your store runs over secure connections, each business's data is kept separate from every other business, and staff see only what their role allows. Card details stay with the licensed payment provider.

Reports can be downloaded as files on the plans that include them, and on Pro the Import and Export page exports your products, categories and customers. For anything else, contact us and we will tell you what can be provided.

Your store keeps working until the end of the period you paid for, then it goes offline. Download anything you need before then; you can come back at any time by subscribing again.

Yes. You add your business documents from your profile, our team reviews them, and approved businesses are marked as verified.

Our help center has step-by-step guides in Arabic and English, and you can open a support ticket from your dashboard, chat with us on WhatsApp, or contact us through the Contact page.