The customer is told, without you writing anything
An email goes out when the order is placed, when you confirm it, when it ships and when it arrives. Each one is a message they can switch off themselves.
Every order, one list
The website and the counter feed one list. Move an order along and see what you actually keep on it.
One list
The shop floor and the website, on the same screen
No switching between systems to answer one question. Filter by where an order stands, whether it is paid, and how it is going out.
- Online and counter sales in one list
- Filter by status, payment or how it ships
- Delivery, pickup, digital and service orders
- Counter sales keep their receipt, who served it and the change given
Moving it along
One button moves it forward
Each step has its own action, and the customer hears about the ones that matter to them. Every change is written down with the name of whoever made it.
Every change has a name on it
The status history records who moved the order and when, so nobody has to remember what happened on a busy afternoon.
Notes for the people behind the counter
Leave a note on the order for whoever picks it up next. It stays with the order, not in somebody's head.
The money on it
Every order shows what you actually keep
Not just what the customer paid. The card fee and the courier's share come off in front of you, so the figure at the bottom is the one that reaches your account.
- Worked out on the order itself, not in a monthly report
- Counter sales and online orders both show it
- The same figures roll up into your payouts
When it goes wrong
Cancel or refund without leaving the order
Some orders end badly. Handle it on the same page, with the reason written down and the customer able to watch it happen.
Cancel with a reason
The reason is stored on the order, so a question three weeks later has an answer.
Refund all of it, or part
Choose the amount and how it goes back. The order shows how much is still refundable so nothing is sent twice.
You can follow the refund
Awaiting approval, processing, refunded, or rejected with the reason. Not a silence you have to chase.
The customer sees the same story
Their own order page carries the timeline, so they are not messaging you to ask where things stand.
✦ Ready when you are
Your store, tomorrow morning.
Start free, ship today, scale forever. Your first 14 days are on us.